Thankyou for using softflew!
Softflew Technologies & Training Institute (“Softflew”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (softflew.com), enroll in our training programs, or engage our IT services and solutions. This Policy applies to information collected online and offline in relation to our training services, mentorship programs, and technology services (including software development, consulting, support and client projects).
Please read this Policy carefully. If you have any questions, concerns, or requests regarding your personal information, contact us using the details at the end of this Policy.
1. Information we collect
We collect information about individuals who interact with us as students/learners, prospective students, clients, partners, and website visitors. Information collected may include:
Personal & contact information
- Name, email address, phone number, postal address, and other contact details provided when you register, enquire, or contract with us.
Training-related information
- Course enrolment details, educational background, qualifications, assignment submissions, project work, assessments, attendance records, mentor feedback, and certification details.
Service-related information (clients & projects)
- Company name, business contact details, project briefs, technical requirements, files and documents you share for a project, billing and invoicing information, purchase orders, contract and proposal records, credentials/integration details provided for project work, and project-related communications.
Financial & billing information
- Payment card details, bank transfer details, billing addresses and invoicing records when you pay for courses or services. (We use authorised payment processors; we do not store full card details on our systems unless required under a written agreement and secured appropriately.)
Technical & device information
- IP address, browser type, device type, operating system, unique device identifiers, pages visited, referral sources, and usage data collected through logs and analytics tools.
Communications
- Records of your communications with us (email, phone calls, chat transcripts), support requests, survey responses, and marketing preferences.
Other information
- Any information you choose to provide when completing forms, participating in events, or uploading materials for training or projects.
We collect this information when you register for courses, request information, apply for jobs, submit enquiries, sign contracts, use our website, or otherwise interact with us.
2. How we use your information
We use personal information to deliver and improve our services, for internal business operations, and to comply with legal obligations. Examples of use include:
For training
- Registering and managing course enrolments, issuing access to learning platforms, providing course materials, tracking progress and assessments, issuing certificates, and communicating about class schedules and updates.
For services and projects
- Scoping, planning, delivering and supporting IT projects and software solutions; managing contracts, invoicing and payments; communicating with client teams; deploying and maintaining client environments when agreed; and providing post-delivery support or maintenance.
Customer service & communications
- Responding to enquiries and support requests, sending administrative messages, and informing you about changes to services, policies, or upcoming programs that may be relevant.
Improvements & product development
- Analysing usage and feedback to improve course content, service delivery, website usability, and to develop new offerings.
Security, legal & compliance
- Protecting our systems and users, preventing fraud, detecting misuse, and complying with applicable laws, regulations, court orders, or requests from competent authorities.
We use your information only for the purposes identified here or as otherwise authorised by you. We do not sell your personal information to third parties.
3. Legal basis and consent
Where applicable, we will rely on your consent, performance of a contract, legitimate business interests, or legal obligations as the lawful basis for processing your personal data.
For example, we rely on:
- Contract performance for processing data necessary to provide courses or deliver IT services;
- Legitimate interests (improving services, fraud prevention, security);
- Consent where we ask for it (for marketing communications or optional surveys).
You may withdraw consent at any time where processing is based on consent, although withdrawal will not affect processing already lawfully carried out.
4. Sharing your information
We will not sell or trade your personal information. We may share information with:
Trusted service providers
- Companies that provide services on our behalf (payment processors, cloud hosting providers, learning management platforms, analytics providers, email and communication tools, document storage, and other operational partners). These providers are contractually obligated to keep your data secure and use it only to provide services to Softflew.
Subcontractors or partners for projects
- For client projects, we may work with third-party vendors, subcontractors, or specialist partners to deliver specific tasks. We will ensure these parties are bound by confidentiality and data protection obligations.
Legal requirements and protection
- Where required by law or regulation, or to protect the rights, property, or safety of Softflew, our clients, learners, or others, we may disclose information to law enforcement, courts, or regulatory authorities.
Business transfers
- If Softflew undergoes a merger, acquisition, reorganisation, or asset sale, personal information may be transferred as part of that transaction, subject to appropriate protections.
We will limit data sharing to what is necessary for the relevant purpose and ensure third parties apply adequate safeguards.
5. Cookies and tracking technologies
We use cookies and similar technologies to provide and improve our website and services. Cookies help us:
- Keep you signed in and remember preferences;
- Personalise content and recommend courses or services;
- Understand website usage and improve performance.
We may use:
- Essential cookies required for site operation;
- Functional cookies to remember preferences;
- Performance/analytics cookies to measure site usage;
- Marketing cookies for advertising and retargeting (where used, we obtain consent where required).
Most browsers let you block or delete cookies. Disabling cookies may affect site features and your user experience.
6. Data security
We take reasonable and appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. These measures include secure servers, encrypted communications (SSL/TLS), access controls, and internal policies governing data access.
For client projects involving sensitive data or system access, we apply additional safeguards as specified in project contracts and may sign confidentiality agreements or Data Processing Agreements (DPA) where required.
While we strive to protect your data, no system is completely secure. If we become aware of a security incident involving personal data, we will take steps to investigate, contain and remediate, and notify affected parties and authorities as required by law.
7. Retention of personal information
We retain personal information only as long as necessary for the purposes described in this Policy, or to comply with legal, tax or accounting obligations. Retention periods vary depending on the type of information and the reason we hold it:
- Training records (enrolment, progress, certification) are typically retained for the period necessary for academic records, credential verification and regulatory requirements.
- Client project records (contracts, deliverables, billing) are retained according to contractual obligations and business needs.
- Where retention periods are governed by law or contract, we will retain data for that required time.
If you request deletion of your data, we will act in accordance with applicable law and our retention obligations; some data may be kept in backups or archives for a limited time.
8. Your rights and choices
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- The right to access the personal information we hold about you;
- The right to correct inaccurate or incomplete data;
- The right to request deletion or restriction of processing in certain circumstances;
- The right to object to certain kinds of processing (including direct marketing);
- The right to portability of certain personal data you provided to us.
To exercise these rights or to change your communication preferences, contact us using the details below. We will respond to requests in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Minors
Our services are intended for learners who are old enough to enter into agreements in the jurisdictions where we operate. We do not knowingly collect personal information from children under the age of legal consent for our services. If a parent or guardian believes we have collected such information, please contact us and we will promptly delete it, subject to legal requirements.
10. International transfers
Softflew is based in India and may store or process personal information in India or other countries where our service providers operate. When we transfer data internationally, we take reasonable steps to ensure suitable safeguards are in place to protect your information in accordance with applicable law.
11. Third-party links and content
Our website or courses may include links to third-party websites, platforms, or resources. This Policy does not apply to third-party sites. If you follow links to external sites, review their privacy policies before providing personal information. We are not responsible for the privacy practices of those third parties.
12. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Material changes will be posted on our website with an updated “Effective date,” and where appropriate we may notify you by email or through the platform. Continued use of our services following an update constitutes acceptance of the revised Policy.
13. Contact us
If you have questions, concerns, or requests about your personal information or this Privacy Policy, please contact us:
Softflew Technologies & Training Institute
Email: info@softflew.com
Address: 529/39 Khurram Nagar, Hans Bhakti Dham, Lucknow, Uttar Pradesh, 226022
We will respond to your query as soon as possible. If you have a complaint, please include sufficient details so we can investigate.
